purchase power of moms

Why VW’s Super Bowl Ad Struck A Cord With Moms

One of the most popular ads shown during last week’s Super Bowl was for the 2012 VW Passat. You know, the one with the child dressed up as Darth Vadar trying to use “The Force” while the Star Wars score plays.

This commercial tugged at the heartstrings of millions of parents whose children have run around their homes flailing their light sabers. I know, because I’m one of those parents. Once upon a time I had a son that age who wore the exact same costume — attemping the exact same thing. This commercial took me on a nostalgic journey back in time, and I’m grateful for that journey. Perhaps that’s why the ad instantly went viral; it mirrored a real life situation that most parents can connect with.

But it was also one of the few ads that resonated with a key consumer demographic: Moms. We all know that a large percentage of Super Bowl viewers are women, but this sporting spectacle has also become one of the biggest family events of the year — meaning many of those women are also moms.

Patty Minglin , a marketing consultant with M2M, recently pointed out several marketing-to-mom lessons marketers can learn from Volkswagen’s success:

Focus on Family. Yes, resonating with mom is a key component to any marketing-to-mom strategy, but if your brand can create a spot that resonates with mom, dad and kids — you’ve hit the marketing-to-mom trifecta. Developing a campaign with universal family appeal does more than just bring dads (and kids and even grandparents) into the conversation, it actually gives mom the opportunity to use your campaign as a way to connect with her own family.

Tell an Emotional Story. The VW ad resonates with moms because of the whimsical and heart-touching emotional story it tells, which resonates with mom consumers. Commercials like this allow women to view a brand as smart, savvy and family/mom-friendly.

Appeal to Shared Experiences. Not only do moms have shared parenting experiences, but they also have shared generational experiences — and there are moments when those two worlds collide. What mom hasn’t watched her own children run around in super hero costumes and princess crowns and not been reminded of her own childhood experience of pretending to be Luke Skywalker or Princess Leia? That is powerful messaging that transcends beyond parenthood.

Does all this really work? It appears to be working for Volkswagen. Even before the game the spot had gone viral with millions of YouTube views. It’s also ranked at the top of almost every Super Bowl ad review list, leaving Ryan Rudnansky, featured columnist for Bleacher Report, to state, “The ad is not only ingenious in setting up things for the car at the climax, but also strikes a nerve (or a funny bone) with the general public, something all great ads do.”

Marketing to Women: Not a Niche

Women Are Not a Niche Market

When will marketers finally get it? Recently I was speaking to a professional group and was introduced as a specialist in the marketing to women “niche.” I almost choked. Once again, my specialty has been referred to as niche. Really?

Women influence 85 percent of all consumer purchases, and represent over $7 trillion in purchasing power. This is a niche market?

Yes, our team has managed public relations and marketing programs for food and baby products, but we’ve also represented men’s grooming products, motorcycle and automotive manufacturers, fast food, an airline, a real estate firm, gaming, and a major university. Why? Because eventually it all comes back to women. Women who, yes, are often moms – but who frequently have responsibility for making major business decisions as well. Like buying computer servers. And health insurance. And financial services.

According to Tom Peters, one of the world’s top marketing gurus, women are the top marketing opportunity for the foreseeable future.

Women Hold Purchasing Power

For years, women have been recognized as the chief purchasing officers for their households, and they still are the primary decision makers for household goods. But women also drive the big-ticket expenditures for themselves, their families, and their businesses. For example, women drive the purchases of:

91 percent of new homes
66 percent of computers
92 percent of vacations
65 percent of new cars
89 percent of bank accounts
93 percent of food

All this influence at the same time that 91 percent of these women feel that advertisers don’t understand them.

59 percent of women feel misunderstood by food marketers
66 percent feel misunderstood by healthcare marketers
74 percent feel misunderstood by investment marketers
84 percent feel misunderstood by investment marketers

Source: Yankelovich Monitor

The Key to Marketing to Women

It’s a scientific truth that women and men see things differently – because their brains work differently. While men think in abstract principles and have great spatial acuity, women are more accessible emotionally and think more holistically. Translating that into a brand’s marketing messages is critical in reaching this key consumer.

Does your brand truly “get” women and how they relate to your marketing messages?

How Brands Can Reach Social Media Moms in 2011

Reaching the Social Media Mom

As we ring in 2011, many marketers are looking for expanded ways to increase their visibility and relationships with online moms. Holly Pavlika shares some suggestions on how to connect with these Social Media Moms.

1. Prepare for a more sophisticated Social Media Mom.
She’s going to be concentrating on her own marketing efforts and building her personal brand. She’s looking to be fairly compensated, and she wants a long-term relationship – not a one-off program.

2. Watch Social Media Moms start leveraging their expertise.
Many Moms have taken expertise from prior/current careers and are looking to leverage it. Not only is she a Mom, but perhaps a doctor or chef. Combining her Mom expertise with a specialty gives her more currency to negotiate bigger relationships with a brand.

3. More focus on the Latina Mom.
Latinas are a very important market that is just starting to be tapped into. Disney has already made their move and invited eight Moms to their fall social event. Latinas are digital and very family-focused.

4. Rethink your budgets and where they are spent.
Are your current efforts netting the end result you desire? A recent Café Mom study showed Moms spending a lot of time on multiple communities. Brands need to make sure they’re covering her bases.

5. Evolve your mobile strategies and tactics.
Moms are mobile and increasing their use of mobile every day. She rarely leaves the home without it. And she uses her phone for more than communication. Eight million U.S. Moms and 20 million moms worldwide want phones that can deliver information to her fingertips.

6. Create a strategy for branded apps.
Do you have an app strategy? Moms love apps. Create an app that adds value to her life. A tool that simplifies, enhances and saves her time will ensure your brand is a part of her daily life.

7. Develop a content strategy.
Moms love entertaining, informative content. If you want to take advantage of her incredible sharing and relationships, you need content. Moms love video, games, polls, blogs, forums and content to engage with. Do you have a cross platform content strategy?

8. Develop new content platforms.
Studies show Mom watches TV — but usually with her children while on her computer multi-tasking. So chances are she’s not really paying attention to regular programming. So if she is watching, it needs to be particularly relevant, helpful and engaging. Maybe that’s why so many Mom-directed TV sites are popping up and why video content is so popular with Moms. Take a closer look and you’ll see many of the Social Media Moms adding .tv to the end of their personal URLs. Maybe it’s time to consider a webisode series.

9. Reinvent customer service.
Good customer service is important to Mom. When it comes to talking to brands, Moms often use Twitter for solving conflict. Is Twitter the new customer service? It might be time to rethink the role of Twitter. It’s not a message board for a brand. It’s not a news service. It’s a two-way dialogue with your customer.

10. Integrate social into your web properties.
More and more brands are incorporating social sharing features across the content on their webiste, as well as adding Twitter and Facebook links. Moms like to share if the content is relevant, entertaining and worthy.

11. Think about causes and being eco-friendly.
Moms care about the world they are bringing baby up in — what their child is eating and interacting with, and what their future will be like. A new baby often triggers a focus on eco-friendly products as a way of setting examples for their children. Moms are extremely aware of our environmental issues — and if it isn’t the environment, she is involved in causes. She likes things that support her community, so but make it easy for her to be involved.

12. Develop programs with her for next year.
Moms will smell insincerity. The best way to understand what she needs and is looking for is to partner with Mom. So if you don’t currently have a Mom panel on your team, it’s time. So many brands are missing the mark with their marketing efforts geared towards her. Trust her. She’ll make a great Assistant Brand Manager.

Happy New Year everyone! And remember that Moms will continue to rule the social web in 2011.

1 In 4 Moms Say Purchase Decisions Are Influenced by Social Media Recommendations

Those of us who work regularly in this space know that bloggers — particularly mommy bloggers — are a powerful and influential force, but now comes the data to prove it.

According to a new study by The NPD Group and Child’s Play Communications, 79% of all moms in the U.S. with children under the age of 18 are active in social media. Of these moms, about one in four (23%) said they have purchased a children’s product as a result of a recommendation from a social networking site or blog.

The study: “Social Media Moms: How Networking Impacts Purchasing Behaviors” probes into the behaviors and opinions of active social media moms, defined as moms who currently belong to a social networking site and/or write, read or comment on blogs. Based on responses from a sample of more than 2,000 of these moms, it is evident that online recommendations have even more impact among the most frequent social media users: 43% of these moms who use these sites on a daily basis have purchased a children’s product as the result of a recommendation from these sites.

Active social media moms who purchased a children’s product based on an online recommendation said that, on average, they did so five times in the past year. More than half (55%) of these moms said they made their purchase because of a recommendation from a personal review blog and 40% from a Facebook recommendation.

“Social media has become an enormous influence on purchasing, and savvy marketers have certainly begun to embrace this vehicle when messaging to moms,” said Anita Frazier, Industry Analyst for The NPD Group. “But many marketers have yet to fully realize the potential of social media and the power of peer group recommendations, which means more opportunities are on the horizon.”

Clearly, moms nationwide are making purchasing decisions as a result of the information and advice other moms are providing through social media. It’s important that brand managers continue looking to this group of influencers and work to develop ongoing relationships with them as they develop their marketing strategies.

Has your brand identified its strategy for reaching moms?

Marketing Lessons From The Gap

The recent brouhaha over Gap Inc.’s attempt to change its logo is a cautionary tale for all brands.

Brand building is just that – brand “building.” It’s about building the brand through an ongoing consumer relationship. That’s especially true with women, because a woman’s loyalty to a brand in particular is tied to the relationship she feels with the brand, and how much she feels connected to it. It’s about knowing how to talk to women, and how to listen to her.

Logo aside, I think Gap has more pressing issues. Like many women, Gap became my go-to store when I had my son. The durable, high-quality denim and expandable waistbands in their children’s department meant I got maximum wear (and style) out of the purchases I made for him. And the products worked for me as well. They had a great selection of jeans in a large variety of cuts and washes. But over the years the quality and style began to decline. The denim was thinner, and the jeans felt cheap. And to add insult to injury, the price was not lowered to make up for the lack of quality. Eventually, I stopped going to Gap or even shopping its online site, and as a result the brand became invisible to me.

The Gap brand currently seems trapped between several fashion category trends. Women like to mix low-priced basics from Target or Wal-Mart with expensive signature pieces from premium brands. Unlike Abercrombie & Fitch, which has a deep understanding of its consumer and what makes them “tick,” Gap seems to have lost relevance with its consumers, or to even be able to identify its core target audience.

Yes, this was a massive miss for Gap, right up there with New Coke. To make matters worse, their “crowd sourcing” spin seems to have ticked off the entire graphic design community as well.

But most importantly, Gap’s trials and tribulations over the past few days really highlights the power of social media. What consumers (particularly women) might have thought privately while walking into a store before is now shared publicly. Personally, I like the old logo better, but the logo isn’t what draws me to a particular brand. It’s how invested I am in the brand, and more importantly, how invested the brand is in me.

I get that Gap wants to rebrand itself. The brand seems to be attempting a renaissance, and rethinking the logo is a legitimate thought. But Gap could have used social media to get their customers invested in this rebranding effort. By not asking customers on Facebook and Twitter for feedback before unveiling the redesign, Gap marketers missed an opportunity to speak to the brand’s key audiences – many of them women. Why wouldn’t they invite loyal customers to be a part of their journey, and feel some ownership and pride in the process?

What do you think – did Gap miss the boat?

Where Is the Tooth Fairy When You Need Her?

Marketing Healthcare to Women I could say my life is full –– but that’s code for frenetically, overwhelmingly busy. Too busy to take care of me –– too busy to be healthy. It’s not that I don’t know what I need to do –– it’s finding the time to do it that’s the problem.

And that’s what brought me here. Last week I had the extremely unpleasant experience of getting my wisdom teeth yanked out of my mouth. I’ve known for years that I needed to address these teeth, but I was always too busy avoiding the inevitable. It was finally a salad and fork that ultimately dealt me this hand.

Whether I’m making healthcare decisions for myself or my family, I’m definitely the one making the decisions. Novocain or anesthesia? Remove one broken wisdom tooth or all of them? Dentist or oral surgeon? Vicodin or Ibuprofen?

I walked back to the Chair Of Doom and the oral surgeon, who injected me with the Propopol that sent me off to wonderland (hello, Michael Jackson). I elected to have my wisdom teeth surgically removed –– which means cutting the gums open and breaking the tooth into pieces and pulling the pieces out. I have to admit –– it hurt, but I was trying not to be a baby in front of my son who I’m sure will eventually have to face this as well.

As a marketing-to-women specialist, I understand the purchasing power of female consumers. And though women make 90% of all consumer healthcare decisions –– some $500 billion a year -–– we are still considered a niche market in the healthcare category. In other words, marketing healthcare to women isn’t a priority for many brands.

What do women want from their healthcare providers? For starters, prescriptions that can be sent electronically to the pharmacy from the doctor’s office. Doctors that can provide resources for answers to a patient’s questions before their appointment. In general –– the same customer attention they demand from other consumer products and services. Now more than ever, healthcare marketers need to understand that women want resources they can trust, and should be looking to create lifetime relationships with these important consumers.

Do you feel your providers are marketing healthcare to you?

The Recession Will Be Over When Moms Say It’s Over

Marketing to Moms During the Recession

Though Warren Buffet recently ruled out a double-dip recession in the U.S., ultimately it’s our country’s moms who will decide when the economy starts showing real signs of recovery.

75 million U.S. moms make or influence 85 percent of all household purchase decisions, representing $2.1 trillion in annual spending power. Brands are counting on American mothers to help them survive the current economic slump, but getting moms to unleash their “purse power” continues to be a struggle.

With up to 45 percent of moms insisting they have “eliminated anything they don’t feel is absolutely necessary from their lives,” and another 29 percent having found ways to cut back on spending in response to the current economic climate, moms are putting brands, products and services under tighter scrutiny than ever before, and making sure every dollar is spent wisely.

According to a BSM Media Study, moms focus on the needs of their families first, and then look for the smaller luxuries they can afford for themselves. Instead of a new pair of boots, in this economy it might be a new magazine or lipgloss. And while nesting was a social issue in the days following 9/11, today it’s an economic one, with 81 percent of moms cutting back on eating out, and 72 percent reducing their out-of-house entertainment altogether, according to a recent USA Today/Gallup Poll.

What does this mean for marketers? It means that moms are interacting with their favorite brands in new ways – like Starbucks on a weekly instead of a daily basis, or Costco pizza instead of Friday night delivery. Experts believe this state-of-mind will continue even after the recession is over for many American families.

Moms have always been more brand loyal than men, but they require more frequent interaction and communications designed specifically for them. Marketers need to make the extra effort to build relationships with their female consumers, whether it’s through social media, influencer recommendations or customer appreciation. They need to start marketing with moms, not at them.

Are moms still loyal to your brand through these economic times?

Does “Mancession” Mean Women Will Lead the Recovery?

Mancession

Is Consumer Spending by Women Driving the Economic Recovery?

The 2007-2008 recession has hit men so much harder than women that it has even coined a new phrase: the Mancession, according to a recent Newsweek article.

Men are the victims of two thirds of the 11 million jobs lost since the recession began, primarily because they work in industries like construction and manufacturing that were most severely impacted by the recession. According to economists, they also will face a much more difficult road to recovery than their female counterparts.

American women already are the breadwinners or co-breadwinners in two thirds of their households, and it is predicted that by 2024, the average woman in America will make more money than the average man.

The Nuts and Bolts of Women Consumer Spending

American women are responsible for 85 percent of all consumer purchases; they hold 93 percent of U.S. bank accounts, 51 percent of all personal wealth, and are worth more than $7 trillion in consumer spending power—more than the entire economy of Japan. On a global level, women are the biggest emerging market in the history of the planet—more than twice the size of India and China combined. It’s a seismic change, and by all indications it will continue: of the 15 job categories expected to grow the most in the next decade, all but two are filled primarily by women.

Such a drastic shift hopefully will result in corporations sitting up and taking notice—and ensuring their products and services appeal to female consumers. Brands need to pay close attention to how they’re marketing to women, because ultimately it may be the female consumer that pulls us all out of this “mancession.”

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