COVID-19 is changing consumer behavior across all industries. Some of those changes are easy to see, and others were easy to predict. Who could miss the worldwide shortage of toilet paper that we’re still experiencing, even today? We probably could have predicted the increase in online shopping and stockpiling our pantries as well.
We don’t know yet how permanent these changes will be, though we can take a few hints from history. For instance, smart gyms and telehealth services were already on the rise before the pandemic. Continued popularity with consumers once life returns to “normal” isn’t hard to foresee. More