Engaging the Mom Market

How to Engage the Mom Market

Recently Maria Bailey created a list of places a brand needs to be in order to engage with moms. Her list was right on the money, so I thought I’d share it here.

We all know moms are constantly on the go, and use numerous technology tools to stay connected. Mobile apps, iPads and Smartphones are just some of the tools that help brands market to moms and engage them at the right time and with the right message. Here are some additional tools that should be part of any marketers toolkit when reaching out to the mom market.

1. Engage Moms on YouTube

As the second largest search engine, YouTube provides moms an easy way to not only search for products, but to also learn how to use them. Create short videos — less than three minutes — that tell moms how to create solutions with your product. Use mom vloggers or mom employees to produce videos in order to create a relevant connection with the female audience.

2. Mothers Can Be Found on Pinterest

If you haven’t discovered this hot, new social media community yet, make it a New Year’s resolution to do so. This is not only where moms are migrating for ideas and product suggestions, but it’s cool to her tween and teenage kids as well. The next time a mom blogger tells you she loves your product, ask her to “pin” it on her Pinterest bulletin board.

3. Find Moms in Their Homes

An article by the Associated Press,“Why Are Toys Selling Out? Might be Mommy Blog Buzz,” focused on the success of LeapPad Explorers and their popularity, thanks to the buzz created by MommyParties. It’s using the fun of in-home Tupperware parties without the pressure to buy items. Allowing moms to test and share your product in a social setting is an effective way to fully engage mothers in peer marketing.

4. Reach a Mother in Her Email Box

We often forget the power of email; however, moms are still reading emails several times a day. In fact, most say they learn about sales and promotions via email. They also say they don’t want numerous emails promoting the same deal or emails that have no relevance to their lives. In other words, don’t send a mother with teenagers an email promoting baby food. An “unsubscribe” is sure to happen, followed by a delete of your company from her buy list.

5. Look for Moms at Smaller Niche Conferences

Brands love to sponsor conferences but often do so without a plan or strategy behind it. Sometimes bigger is not better. There are over 30 mom blogger and social media conferences in 2012. Some of the smaller, more intimate conferences can provide you a better platform to truly engage with the moms in attendance. It’s not about being a logo on a brochure, but rather truly engaging with those who are at the conference. There are conferences for Christian Moms, Frugal Moms, Video Moms and many others. Look for the conference that fits your brand and message.

6. Engage Moms on Their iPads

“There’s an app for that” and moms on average have 31 of them on their iPads. One-third of them is there at the request of her children. Make sure you are among the solution-oriented apps that she downloads to her wireless device in 2012.

7. Connect with Moms on iTunes

More and more moms are listening to podcasts. It’s easy and inexpensive to create a podcast for your brand. Consider what solutions you can offer mom and pull up a microphone. For example, if you are a car company, create product podcasts on travel ideas or destinations for families. If you are a food brand, consider a cooking podcast. If you can’t find a radio guru in your hallways, think about contracting with a mom podcaster to host your show for you.

Utilizing the tools above will help brands build those engaging, ongoing relationships that are so critical in the mom market.

Happy 2012 everyone!

Women In Business – Afraid of Aging Gracefully?

Women in Business: Is There a Way to Age Gracefully?

Businesswoman Aging Gracefully I thought the era was gone, but I’m seeing it more and more lately: Women depicting a confident business image in the media (especially in certain industries) are again starting to look like . . . men. Picture women in dark suits, crossed-arms and feet propped up on their desk wearing 4-inch heels. Throw a little Botox in there for those over 50-types and you’ve got the picture. Angry looking (albeit well-dressed) women.

But wait a minute. Powerful women are still women, aren’t they? They’re not men. I once read a blog post about a woman who attended a business lunch in dangly earrings, a non-traditional business outfit and untamed hair. An older, well-respected businessman complimented her on how poised and confident she looked because she wasn’t afraid to be who she was. Yet I’ve had mentors insist that the external packaging is more important than what is on the inside.

Many of the women that I respect and who indeed are powerful business women also break the dress code – they don’t look like they’ve spent a gazillion dollars and hours with a Nordstrom personal shopper to put themselves together. Instead, their confidence emanates from within. Confidence is their greatest accessory, more than a purse or pair of Jimmy Choos. It puts a light in their eyes and a spring in their steps. But for some women, if you take away their power suit, you take away their power.

I know in today’s marketing world it doesn’t help that 32-year old models are representing 45+ women in ads. But why is it so hard for marketers to celebrate women getting wiser, more mature, experienced and seasoned – in the business arena or otherwise? Even Nicole Kidman has admitted that she’s tossing her Botox.

Which marketers do you see helping women age beautifully and gracefully? Is your confidence hiding in your closet?

The Female Identity Crisis

Photo by John Rawlings

It may seem that the average woman of the 1950s led a cushy life. Her husband earned the money, and she spent her days cleaning the house, enjoying her new appliances and visiting friends.

But this cushy life existed only in appearances and advertisements. In reality, the average woman of the fifties was fighting against societal repression and searching to find her place and purpose in life. Her roles, responsibilities, and perception of herself were being frantically rearranged by society. As the 1960s dawned, things would never be the same again.

Photo by John Rawlings

Insights for Marketing to Women

Marketing to Women Insights

Marketing to Women: Helpful Insights

By now we all know that women are the primary consumers in the U.S. today, making over 85 percent of the consumer purchase decisions and influencing over 95 percent of total goods and services purchased. Women’s consumer and business spending is fast approaching $8 trillion – more than the economy of Japan. When marketing to women, businesses need to keep the following in mind:

There is no “women’s market” — there’s your women’s market.

Marketers should not segment women strictly by age. Whether a woman is 28, 39, or 52, she’ll respond more to marketing messages that address her life stage, not her biological age. Unlike previous generations, today’s women are experiencing life in a less linear fashion; women are having babies in their 40s, starting new careers in their 50s, and re-entering the dating scene in their 60s. Marketers need to clearly understand the differentiation in marketing to the different life stages of women, and tailor their messages accordingly.

Pink is not a marketing strategy.

Today’s women are not looking for a watered-down version of a male offering that has been feminized with clichéd colors. Instead, they’re looking for solid information, ease of use, stellar customer service, and brands that are looking to build real relationships with them based on their interests, personal identities and problems that they need to solve.

Instead of relying on outdated assumptions and stereotypes, marketers must do the hard work to be relevant to women consumers – taking the time to learn what motivates them to order to present their brands in a meaningful way. A woman’s b.s. meter is always on – she knows when she’s being addressed in an authentic way…and when she’s not.

Recognize that women think different than men.

All human brains start as female brains, until the male brain is flooded with testosterone. But there they part paths. A woman’s brain has four times as many connections between the left and right hemispheres as a man’s. All of those signals hurtle down the superhighway into her right brain – the home of emotional memory, intuition and experience. A woman not only reads – she attaches feelings to what she’s reading. A woman’s heart is in her brain – tell her a story that is filled with emotion, and explain why your brand is relevant to her.

Sounds simple, but many businesses develop and market products without ever asking their female customers what is most important to them and why. Companies such as Best Buy and Volvo have made gaining women’s input a key part of their marketing process, leading to product improvements that both men and women appreciate, along with marketing messages that resonate with both.

Don’t buy into a woman’s “Half Truth.”

A Half Truth is what a woman is willing to admit, while the Whole Truth is what she really believes, does and buys. For example:

“I am happy with my looks.” (Half Truth)

“If given a choice, I’d like to look better than I do.” (Whole Truth)

A woman’s half-truth can cost marketers billions of wasted dollars not just in concept development and market research, but in the marketplace where it really hurts. Marketers need to take the time to really understand the women they’re talking to – what motivates them and what makes them tick.

Tips on Marketing to Moms

Tips for Marketing to Moms

How to Be Successful at Marketing to Moms

75 million U.S. moms make or influence 85 percent of all household purchase decisions, representing $2.1 trillion in annual spending power. In today’s economic climate, many brands are counting on American moms to help them survive, but getting them to unleash their purse power can be a struggle if those marketers don’t understand how best to connect with moms. Following are a few tips to help attract and engage moms online:

Participate directly with moms. Brands trying to win over moms must participate directly with them, and develop a credible voice: one that is engaging, personal, authentic and participatory.
Research where she is online. Yes, moms like to shop and read blogs, but they also research health information, conduct online banking, watch videos and play games. Because patterns vary by life stage and interests, marketers need to understand their audience and how they are using the Internet.
Help her connect with your other customers. Moms gravitate toward brands that help them converse and connect with other moms. Brands can accomplish this through their websites, blogs and other social media sites where moms are connecting.
Don’t talk AT moms. Many brands create social media campaigns aimed at engaging moms, but fail because they end up talking “at” moms with self-serving advertising speak. Create added value for moms by providing them with information that is useful and interesting. Then provide tools that allow moms to interact not only with the brand, but each other. Listen to their feedback and make changes accordingly.
Respect her. Moms want brands to listen to them and respond to what they’re saying by showing respect and understanding their needs.
Make her laugh. Moms love to laugh. Women’s humor grows out of identifying with another person in a funny situation, and recognizing their similarities. Help them find those similarities in humorous situations.
Concentrate on customer service. Word-of-mouth is the biggest factor in purchasing decisions for online moms. They look for recommendations from people they trust, and stay away from businesses if other moms relay bad experiences. Brands should make sure that word-of-mouth doesn’t work against them by making a commitment to impeccable customer service. Always go a bit further than needed, and include some form of “thank you.”
Remember that moms are not JUST moms. Moms are not one-dimensional — they have other interests, and don’t want to read just about mom-related topics. Moms also travel, race dirt bikes and collect fine wine as well.

How Marketing to Moms Is Like Marketing to Boomers

Marketing to Boomers

In preparing for this year’s M2Moms –The Marketing to Moms Conference, I’ve touched based with a number of the speakers to find out what’s on their minds. I’ve been struck by how much of today’s best practices for marketing to the current batch of Millennial moms can be directly applied to marketing to their Boomer mothers.

Moms are Brand-Disloyal: So are Boomers

Stacy DeBroff founded Mom Central, a consulting firm and online resource for moms and mommy bloggers. Her recent research has shown her that “Moms have become untethered in their brand loyalties, partly as a result of the Recession and partly as a result of the social media culture. Moms are willing to leave brands.

I’ve written before about the willingness of Boomers to leave brands as well. Old stereotypes assumed that brand loyalty, once gained, was never lost as consumers grew older. If that stereotype was true in the past, it isn’t any longer, for Moms or for Boomers. As women find new ways to connect with each other, they also find new brands that meet their ever-changing needs. Or, as DeBroff says, “We’re entering the age of relationship marketing and it’s fascinating but for many brands a real struggle.” The brands that win this struggle are the ones that deliver useful resources online and serve the social platforms where women connect.

Mommy Bloggers: They’re not all 30

Emily Bader from the Zocalo group is bullish on Mommy bloggers; she says that there will be 4.4 million of them by 2014. And if Bader is bullish on Mommy bloggers, I’m even more bullish on Boomer bloggers.

What does the growth of mommy bloggers have to do with Boomers? First, many of these millions of women will keep blogging as they age. So get ready for a giant wave of Boomer bloggers who keep influencing other women after they turn 50. Second, Boomer bloggers deliver the same benefits for marketers as younger Moms. They generate meaningful conversations and they share actionable recommendations around issues meaningful to other women like them. That’s what brands need, whether the blogs reaches women aged 25 or 55.

Bader says there’s no limit to the number of meaningful Mommy blogs as long as each one generates meaningful conversations. That leaves a lot of room for Boomers to launch blogs, and marketers to leverage them for results.

Marketing to Millennial Moms through their Boomer Mothers

Miriam Arond runs Hearst’s Good Housekeeping Research Institute and has been studying female consumers/readers for many years. And she sees that Boomer moms have entirely different relationships with their child-bearing daughters than they had with their own mothers.

This shift has created a new playing field for marketers. “Don’t assume there’s a generation gap” between midlife women and their grown daughters, Arond says. “Moms and their 20-somethings are listening to the same music, shopping together, talking together. What the mom thinks about a product or store really does matter to her daughter.”

The average CPG brand describes its target consumer as a “Mom.” But reaching that young mom is different than it used to be. And increasingly, it looks a lot like marketing to her own midlife mother.

Original post by Stephen Reily for MediaPost

Missoni Mayhem: Poor Planning or Poor Marketing?

Poor Planning or Poor Marketing Strategy?

Yesterday Target launched a much-anticipated collaboration with Italian luxury design house Missoni, adored by fashionistas everywhere. But three hours later the Target.com website crashed, and soon after the entire line was sold out everywhere. Today a Target spokeswoman revealed that the Missoni mayhem was unprecedented, and that goods will “continue to trickle into stores.” Other store managers around the country are noting that they are not expecting items for weeks.

I’m a loyal Target fan, and not only does this not sit well with me, it apparently isn’t sitting well with other female shoppers, who are relentlessly tweeting “Bummed,” “WTF” and “Pissed.” If Target knew it had just a limited supply of merchandise, why spend so much time and energy building the overwhelming buzz on social media sites and in traditional media? Shouldn’t they have been better prepared?

So my question is: Was this poor planning on Target’s part, or a clever marketing stunt? Has Target damaged its relationship with its loyal female customer base, or managed to build even greater anticipation for the collection?

What do you think?

Reaching Women Through the Blogosphere

This spring, BlogHer partnered with Compass Partners to do a social media benchmark study of more than 6,000 women. The results provide an interesting peek into the social media mindset of women:

According to the study, 36.2 million women actively participate in the blogosphere every week. That’s about 15.1 million actually writing blogs, and 21.1 reading or commenting on those posts. Many of these women are so passionate about blogging that large percentages of women said they would give something up to keep the blogs they read and/or write:

– 55% would give up alcohol

– 50% would give up their PDAs

– 42% would give up their i-Pod

– 43% would give up reading the newspaper or magazines

BUT, some things are sacred … only 20% would give up chocolate!

Additional survey results include:

– 24 percent of women surveyed said they watch less television because they’re spending more time blogging

– 25 percent said they read fewer magazines because they’re blogging

– 22 percent said they read fewer newspapers because they’re blogging

– More than half of women surveyed consider blogs a reliable source of information

– Half of women surveyed said blogs influence their purchase decisions

Smart marketers are building relationships with their female consumers through the blogosphere.

Check out the full study here!

Preparing To Let Go

Mothers Preparing to Let Go

My son will enter high school this week. Wait a minute . . . is that really possible? What happened to my sweet baby boy who I used to rock and sing to in the middle of the night?

I have such a mix of emotions with this milestone; I’m so happy he’s growing into such a phenomenal young man, but I’m also sad to let go of the ability to protect him from everything bad in the world. I used to be able to give him mommy hugs and everything was ok.  He would hold my hand as we walked to pre-school, kindergarten, first grade and second. I was his everything and I relished those times because I knew that they would go by in the blink of an eye. And I was right.

Fortunately my son has always wanted to include me in his life. But I also know that my role as his mother will take on a new dimension this year as he becomes a young man.  I’m preparing to let go of my son, and it’s the hardest thing I’ve ever had to do. Protecting him from the evils of the world will soon be out of my control.

I will always support his dreams, but now they will be his dreams for himself, not mine. So, the process of letting go is beginning. I will embrace these next four years with a passion, as I know they will go flying by. I’ll cram in as many mommy hugs as I can get, and hope that he allows me to share as much of his life as possible. Most importantly, I’ll live in the present, appreciating each moment as it comes.

The Marketing Muscle of Women

Women Have Buying Power I was in a new business meeting the other day where I was discussing the immense marketing muscle of women with a brand manager. This brand manager (a man) chimed in that he didn’t necessarily buy it — he wasn’t so sure that women had the buying power that they actually do. Which might explain why his brand (as great as it is) is languishing.

I walked out of the meeting more than a bit frustrated at his assumption that his point of view was the right one. Especially since it was so wrong.

When I got back to my office, my website home page (my screen saver) was staring at me. And so I read it. The facts about the power of women as consumers are indisputable. Their collective buying power exceeds the economy of Japan. They control more than 60 percent of the personal wealth in the U.S., and account for 68 percent of all total online spending.

According to Tom Peters, one of the world’s top marketing gurus, women are the top marketing opportunity for the foreseeable future. And it’s a scientific truth that women and men see and interpret things differently – because their brains work differently. But the reality is that if a product or brand meets the needs of the women, it also exceeds the need of men. Smart marketers understand this, and are willing to look at new ways to translate their brand’s marketing messages to reach this key consumer.

So here’s the skinny: women DO make 85% of all consumer purchasing decisions. Women DO feel that marketers don’t understand them. Women DO account for $7 trillion in consumer and business spending, which is a lot of buying power. The savvy marketer (and successful brand manager) knows this.

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