social networking

Marketing to Women? Don’t Forget PANKs!

Don’t Forget to Market to These Women: PANKs.

PANK: Professional Aunt No Kids.

A joint study recently released by Savvy Auntie and Weber Shandwick with KRC Research revealed that PANKs are a “sizeable segment of younger women with disposable income, dynamic influence, and a digitally-connected lifestyle.”

The acronym for this emerging demographic of 23 million women who love children but have none of their own was first coined by Melanie Notkin, founder of Savvy Auntie. According to the study, one in five U.S. women is a PANK and are important because they are:

Big Spenders: More than 76 percent of PANKs spent more than $500 per child this past year, for a total of $9 billion.
Highly Influential: 68 percent of survey respondents said that they’re a role model for the kids in their lives.
Avid Info-sharers: 73 percent of PANKs are likely to provide information about products and services to others, both in person and through social media.

PANKs represent an excellent opportunity for brands that are looking to market to women. To gain the hearts and spending power of PANKs, here are some important strategies to keep in mind:

Acknowledge PANKs: Recognize them as a powerful market.
Avoid stereotyping PANKs as non-domestic: While they enjoy their domestic lives, they find their community service and charity work to be equally important.
Develop online campaigns: PANKs are digitally savvy, with 56 percent trusting online reviews more than their own instincts (47 percent). Create social platforms content for them, as their postings are likely to go viral.
Focused messaging: PANKs are proud of the relationship that they have with the kids in their lives, regardless of their “non-mom” status.
Build a base of PANK advocates: Many PANKs will become moms one day. Brands should look to secure their loyalty now.

“PANKs have the time, income and passion for purchasing the best for the kids in their lives,” says Leslie Gaines-Ross, Chief Reputation Strategist for Weber Shandwick. “They are well worth a marketer’s attention.”

Find Us On Pinterest

If you’re on Pinterest, you know what a visual feast it is, and what an effective marketing board it can be for many brands. Some of the more social consumer brands that you might expect are already experimenting on the platform: McDonald’s, Gap, Coca-Cola. But there are plenty of brands that might surprise you. College, non-profit and sports brands of all types are there. Government, NGO and healthcare brands are also there. The diversity is something you do not really see on any other social network outside of Facebook and Twitter.

If you’re not yet there, we highly recommend you check it out. Here’s where you’ll find us: http://pinterest.com/girlpowermkting. Hope to see you soon!

Pinterest: Are Women Driving Its Explosive Growth?

We know that women are the gateway to sales, making 85 percent of all purchasing decisions in the American household. Well over half of all female shoppers are using online social networks to find the newest and best products for themselves and their families.

The latest online social network is Pinterest. Launched in 2010, the site is a runaway hit, growing from 1.6 million visitors in September 2011 to 11.1 million visitors as of February 2012.

I’ve been an active member of Pinterest for a while now. The greatest thing about Pinterest is that I can selectively choose what I want to follow. I use Pinterest much like I would use any notebook where I would keep clippings of things that inspire me, recipes, books I want to read, or anything else I can think of.

Currently women make up about 82 percent of Pinterest active users, according to Google Ad Planner. Whether that’s because women are already using social networks 30 percent more than men, or simply because they’re earlier to the party remains to be seen. Pinterest may be attracting women because of its storytelling aspect that women relate to – women are attracted to the feel of a brand and to the “why” behind every company. Whatever the answer, the real question remains: How will businesses start using Pinterest as a marketing tool to speak to their customers?

One of the most straightforward ways for brands to use the platform is to exhibit items or services that traditional appeal to women. Companies like Lilly Pulitzer and Chobani Yogurt are showing ways to use their products. Nordstrom, Lands’ End and Better Homes & Garden magazine have added buttons on their websites to let visitors easily pin photos on Pinterest. Virgin America airlines, Gilt Group and Barneys New York have started their own Pinterest pages.

Whether women continue to dominate Pinterest remains to be seen, but as marketers review site user demographics they will continue to tailor their messages to the primary Pinterest users. As a result, Pinterest may become a haven for women on the Internet, with products, content and images tailored specifically for them. Because, as with all marketing to women, building relationships is the key to long-term brand commitment and loyalty.

FOMO: Just Say No

FOMO: A Downfall of Social Media

Interesting article in the business section of this weekend’s New York Times about Facebook and FOMO.

Before I explain, let me say this: social media is a great thing for many audiences, including moms and marketers. A lifeline of sorts for both. Instant, easy, effective communication. But as the social media landscape moves forward fast and furiously, we’re beginning to see tiny potholes in the road to communication bliss. One such pothole is FOMO, or fear of missing out, “a blend of anxiety, inadequacy and irritation that can flare up while skimming social media like Facebook, Twitter, Foursquare, and Instagram,” according to the New York Times. In a nutshell, it’s feeling good about your life, until you find out what your friends (or frenemies) are doing — which can then send you into a downward spiral.

Like anything in life, it’s smart to proceed with a good awareness of what you’re wading into. Facebook and Twitter are no different. Check out the article, we’d love to know what you think.

We’re Not Mommy Bloggers, We’re Social Media Moms

11/1 2010 BY HOLLY PAVLIKA

Moms may not have invented social media, but the 26 million moms who use social media prove the mommy demographic dominates it. From mommy blogs to Facebook and Twitter accounts, social media provides a limitless platform for savvy “Social Media Moms” to share pics and videos, keep in constant contact with friends and family, and post reviews about products. Social media has empowered women and moms by giving them an endless platform to effect change. The truth is that moms trust the opinions of other moms over advertising. Mom blogs that offer product reviews, coupons, links to deals and specials, and information about the hottest products on the market have become the most reliable go-to source for the mom consumer. No longer is it enough for retailers to make great products and expect push media to attract consumers to their product. There is a delicate balance in finding a healthy medium between content and brand messaging, while figuring out the right tone and approach to building a solid relationship with moms.

Mom’s domination of social media has caused companies to embrace social responsibility. Trust and reputation are all-important in today’s Mom’s connected world. The trust factor is becoming the main differentiator among successful brands and not-so-successful ones. Moms, in growing numbers, are embracing brands and companies they trust.

The biggest mistake a brand can make is to underestimate the power of mom. When today’s mom is faced with a problem, she’ll always find a way to come up with a solution. By sourcing and creating applications on their own, launching blogs that provide a platform for them to have discussions with other moms, or even starting their own businesses, today’s tech savvy mom is constantly finding innovative ways to solve everyday problems. As a result, business models, product development techniques, technology, and marketing are changing dynamically.

Many moms use social media to start their own businesses. These Moms are confident and are taking their excellent networking skills and the strong relationships they have built with their social graphs to leverage a business that ultimately produces revenue. Even in the midst of a roaring recession, Moms are actively seeking ways to monetize their blogs and generate additional income through consulting, speaking appearances, filling out surveys, attending meetings and becoming voices for brands. More and more Moms are crowd-sourcing issues and joining forces to help teach mom to business relationship-building skills. Even between having multiple children, managing a home and running a business, she is moving at light speed.

The Social Media Mom is a force to be reckoned with. She’s been given the tools and she’s making the most of them. Brands can learn a lot from her.

Marketing Lessons From The Gap

The recent brouhaha over Gap Inc.’s attempt to change its logo is a cautionary tale for all brands.

Brand building is just that – brand “building.” It’s about building the brand through an ongoing consumer relationship. That’s especially true with women, because a woman’s loyalty to a brand in particular is tied to the relationship she feels with the brand, and how much she feels connected to it. It’s about knowing how to talk to women, and how to listen to her.

Logo aside, I think Gap has more pressing issues. Like many women, Gap became my go-to store when I had my son. The durable, high-quality denim and expandable waistbands in their children’s department meant I got maximum wear (and style) out of the purchases I made for him. And the products worked for me as well. They had a great selection of jeans in a large variety of cuts and washes. But over the years the quality and style began to decline. The denim was thinner, and the jeans felt cheap. And to add insult to injury, the price was not lowered to make up for the lack of quality. Eventually, I stopped going to Gap or even shopping its online site, and as a result the brand became invisible to me.

The Gap brand currently seems trapped between several fashion category trends. Women like to mix low-priced basics from Target or Wal-Mart with expensive signature pieces from premium brands. Unlike Abercrombie & Fitch, which has a deep understanding of its consumer and what makes them “tick,” Gap seems to have lost relevance with its consumers, or to even be able to identify its core target audience.

Yes, this was a massive miss for Gap, right up there with New Coke. To make matters worse, their “crowd sourcing” spin seems to have ticked off the entire graphic design community as well.

But most importantly, Gap’s trials and tribulations over the past few days really highlights the power of social media. What consumers (particularly women) might have thought privately while walking into a store before is now shared publicly. Personally, I like the old logo better, but the logo isn’t what draws me to a particular brand. It’s how invested I am in the brand, and more importantly, how invested the brand is in me.

I get that Gap wants to rebrand itself. The brand seems to be attempting a renaissance, and rethinking the logo is a legitimate thought. But Gap could have used social media to get their customers invested in this rebranding effort. By not asking customers on Facebook and Twitter for feedback before unveiling the redesign, Gap marketers missed an opportunity to speak to the brand’s key audiences – many of them women. Why wouldn’t they invite loyal customers to be a part of their journey, and feel some ownership and pride in the process?

What do you think – did Gap miss the boat?

Mom’s Use of Technology Recognized at CES

Moms Use Technology: Who Knew?

For the first time, this year’s CES (International Consumer Electronics Show) dedicated a series of sessions to the use of technology by moms –– demolishing a long-held stereotype that women/moms are technologically illiterate. And a recent survey by BabyCenter LLC, a leading online global resource for expectant and new moms, indicates that nothing could be further from the truth.

“The 21^st Century Mom Report,” shows a sharp increase in moms’ use of social media, up 462% from three years prior, and the use of cell phones to go online up 348%. Other survey results include:

63% of online moms now regularly use social networking sites such as Facebook and Twitter, compared to only 11% three years ago
44% use social media sites and blogs for purchasing and brand recommendations. The percentage of moms reading and writing blogs also has increased dramatically since 2006.
Other online trends revealed in BabyCenter’s survey include fewer moms taking their kids to the doctor. This means that more moms are becoming Dr. Mom – researching their children’s illnesses on the Internet–at times, even making their own diagnosis. Specifically, the report showed that
82% of moms were actively seeking second medical opinions via the Internet.
Moms are using PDA technology to manage hectic family schedules, digital cameras to share family life and gaming consoles to connect with their children.

I’m not sure if any of this came as a surprise to me, but then again, I am a mom. I am a Digital mom who sometimes feels that she lives on the Internet – both for work and pleasure. I shop online (oh, how I love Amazon!); I bank online, and evaluate products online. I would be lost without Google. I love that I don’t have to stand in line at the post office to buy stamps. And I particularly love that I can stay in contact with long-distance relatives in a way that was impossible just a few years ago.

So, if we’ve come this far digitally in just a few short years, where does that tell us we’ll be going over the next five years? It’ll be fascinating to find out.